Terms and Conditions
Terms and Conditions
These terms and conditions apply to all purchases made through the Ruby & Claire New York website, located at Clematislaan 29, Wassenaar, the Netherlands, accessible via info@rubyclairenewyork.com.
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Applicability
By placing an order, you agree to these terms and conditions. -
Product Information
We make every effort to describe the products correctly and provide up-to-date information. However, typographical errors or inaccuracies may occur. -
Ordering and Payment
Orders are processed after receipt of full payment. The available payment methods may vary by country. Customers are responsible for checking which payment methods are available for their location. -
Processing and Delivery
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Processing time: 1-3 business days
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Shipping time: 3-7 business days (depending on location)
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Shipping is done directly from our supplier in China.
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Returns and Cancellations
See our separate return policy for all terms and conditions. -
Liability
We are not responsible for loss or damage during shipping if the tracking indicates that the package has been delivered. Always check the address provided carefully. -
Intellectual Property
All content on the website (text, photos, logos) is the property of Ruby & Claire New York and may not be used without permission. -
Complaints procedure
Complaints can be submitted in writing via info@rubyclairenewyork.com.
We aim to respond within 5 working days. -
Applicable law
These terms and conditions are governed by applicable laws of the United States.
